** Same Day Cancellation is 100% charge.
No-Shows are charged 100%
** Customers who are late and unable to attend scheduled activity for any reason including medical, will be charged 100% and are welcome to reschedule ONLY on stand-by basis. Rescheduling the activity is only allowed ONCE.
** 24-hour cancellation policy. No charge if cancelled prior to 24 hours cut off.
Parties of 6+ is a 72-hour cancellation policy.
**Cancellations within (24/72) hours of activity time are subject to a 50% charge.
** To cancel please call our reservation line 246-6333 during business hours. No voicemails or emails after hours.
** True Blue Inc. reserves the right to cancel the activity due to unsafe weather/ ocean conditions or for not reaching the minimum number of participants. In the event of a cancellation by True Blue Inc. no charge will be incurred by participants, and any deposits will be refunded in full.

Weather Concerns
Tours/Lessons are rarely cancelled due to rain. If our team determines that there are no existing safety issues of concern, such as flash flood, extreme winds, or strong currents, the tour will run as scheduled. Rain around the island is often an unpredictable temporary event.