Cancellations made 24 hours (1 day) prior to the scheduled tour date & time will receive a full refund. Cancellations made within the 24 hours prior to the scheduled departure date & time are non-refundable.

Due to the unique nature and small size of our groups, we are forced to remain firm about our cancellation policy. Consider that on the day of the excursion we will be there, on-site, waiting and ready to serve you. Regardless of the cancellation reason, our time and fixed cost are already invested. We may have turned down other customers by holding your space.

No-shows and late arrivals (checking in with the office after the tour is scheduled to begin) are non-refundable and will be charged in full if not already prepaid. Failure to attend safety instruction will result in forfeiture of tour. Same day cancellations are considered a no-show and are non-refundable without any exceptions. Same day reschedules are subject to a 25% upcharge.

We reserve the right to cancel a public tour if a minimum number of reservations are not received. Customers will be given a full refund in case of operator cancellation due to weather or other unforeseen circumstances.

Please note any large parties, private tours or groups with discounts are subject to a 48 hour cancellation policy. Check your confirmation email for cancellation policy information.

All marine activities are subject to water conditions. We do our best to contact groups 24-48 hours in advance if we have serious concerns about weather conditions.

Tours operate rain or shine as long as conditions are safe. Remember you have the option to cancel or reschedule outside of 24 hours with no penalty. If you don’t hear from us in advance, please dress for the weather and arrive on time. Typically, weather decisions are made at the time of departure and will be announced/discussed at check in. We provide ponchos free of charge if there is a likelihood of rain.

If we cancel a tour due to unsafe weather conditions, you will not be charged (or will receive a full refund if prepaid). You will have the option to reschedule for the next available space. Our staff will make the final decision as to weather conditions. Remember, a few passing rain showers are normal in our area & the general rain forecast applies more to areas over land. We monitor weather reports & the radar constantly. Folly Beach’s weather can differ greatly from the weather wherever you are located. Please don’t make the mistake of deciding not to come if it’s raining where you are, as you will be charged if the trip goes out. If you have any questions about the weather conditions, please call us to be sure and we will be more than happy to assist you and go over specific details.

Captains, guides & office staff are within their rights to deny service to guests who arrive inebriated, hungover or who are not in a condition, or unwilling, to understand and/or comply with safety instructions. Passengers that don’t meet the proper requirements will not be allowed to participate and the money will be non-refundable.

We appreciate your business & understanding. Please call 843-795-0330 with questions.