Overview

Ages 12+ • 24/7 Bike Rental Return & Storage • ABUS Chain Lock, Helmet & Handlebar Bag

Duration: 4 or 8Hour Options available
Cancellation Summary: See > General Cancellation, Reschedule, Refund Policy Cancellations, Reschedules, Refunds are at the Company's Discretion. Any and all approved cancellations not due to severe weather will have a transferable gift card issued.
Meeting Point: 317 Burgundy St. New Orleans
Min Age: 12
Group Size: Up to 20 Riders
Description: ##Rental Bike Pick-Up & Return
* All Rental Equipment is Picked Up & Returned To the Company's French Quarter Office @ 317 Burgundy St.
* Look For a Yellow-Striped Folding Sign on the Sidewalk in Front of Yellow French Doors in the Middle of the Block*

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Additional Items Available For Rent or Purchase

• Bluetooth Speakers (Charging Cable Included) - $10
• Handlebar Mounted Smartphone Holder - $5
• Custom Printed T-Shirts (A Souvenir of Supreme Sweetness) - $25
• 16.9 oz. Bottled Water - $1 Per Bottle

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Need to Know

• All Participants Must Read, Understand, and Sign the 'Release, Waiver, and Indemnification Agreement and Statement of Assumption of Risk By Customer' Before Activity Participation

• All Riders Must Have a Completed Digital Waiver on File Before Activity Commences. Minor Riders Must Have a Digital Waiver Completed & Signed By a Legal Parent or Guardian

• The Company Reserves the Right to Deny Services to Anyone for Any Reason

• Anyone Suspected of Being Under the Influence of Drugs or Alcohol Will Not Be Permitted to Rent, Ride or Participate in Any Capacity

• Reschedules/Refunds/Gift Card Issuance Are Solely at the Company's Discretion - See Our Cancellation Policy for More Info

• Unless Previously Agreed to in Written Correspondence Via Email - Reschedules/Refunds/Gift Card Issuance Will Not Be Issued Once the Rental Reservation Time Listed on the Paid Reservation Receipt Has Past - This Policy Is Non-Negotiable

• Riders Who Damage Company Equipment Will Be Charged For Repair & Replacement Costs

• Rental Equipment Can Only Be Picked Up By the Person Whose Information is Listed on the Paid Reservation Receipt

• All Riders Must Adhere to All Traffic Laws

• Photo ID & Credit Card Required For All Rentals

• Debit Cards & Pre-Paid Cards Are Not Accepted

• Cruiser Bike Riders Must Be 12+ Years of Age and 4' 11" or Taller

• Riders Younger Than 18 Must Be Accompanied By a Parent or Legal Guardian & Must Wear a Helmet

• Consult Our FAQ Page for Answers to the Most Commonly Asked Questions
  What is Included: ___

What's Included

• One Bike Per Rider
• ABUS Chain Lock, Keyed
• High Quality Adjustable Helmet
• Handlebar Bag
• Puncture Resistant Tires
• Puncture Resistant Tubes
• Flat Liners
• 'Ding Dong' Bell

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Exclusive to Our Clients

• 24-Hour, Key Code Accessible French Quarter Location
• 24/7 Bike Rental Return
• 24/7 Bike Rental Storage
• 24/7 Secure Key Drop

What is not Included: Additional Items Available For Rent or Purchase

• Bluetooth Speaker (Charging Cable Included): $10

• Smartphone Holder, Handlebar Mounted: $5

• 16.9 oz. Bottled Water: $1

• FreeWheelin' Original Art T-Shirt, Souvenirs of 100% Supreme Crescent City Sweetness: $25

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Itinerary: Please Be ON TIME for Your Reservation

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One Digital Waiver Per Participant is to Be Completed & Submitted Prior to Arriving for the Reservation

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Pick-Ups & Returns for All Vehicles Occur At:

317 Burgundy St. in the French Quarter

Our Office is in the Middle of the Block
- On the Sidewalk, LOOK for a
- Yellow-Striped
- Folding Sign
- in Front of Yellow French Doors
- Flanked by Decorative Light Fixtures

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Reservation Time, Late Arrivals:
- The duration of your rental time is subject to being decreased equal to the total time of the late arrival

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Reservation Time, 'No Shows':
- Payment & Reservation is subject to forfeit
- Missed Reservations are Not Eligible for Refunds, Reschedules, Transfers, Gift Cards or Compensation of Any Type

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• Shop Phone: 504-522-4368
• Address: 317 Burgundy St. in the French Quarter

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Highlights: Since 2010
- 15 Years in Business
- 3,000+ 5-Star Reviews Lauding Our

• Supreme Service
• Premium Products
• Consistent Quality

Delivered Daily by the Industry O.G. of the Two-Wheeled Tourism Industry and Local Originator of the Personal Electric Vehicle Transportation Sector.

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Check in Details: # One Digital Waiver Per Participant is to Be Completed & Submitted Prior to Arriving for the Reservation

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Upon Arrival

• Company Staff will Scan QR Codes of All Participants
• Time for a Restroom Break

Once All Participants have Arrived & are Checked in, Company Staff will Verbally Impart:
- Basic Rules & Expectations of the Rental
- Basic Traffic Laws Which are to be Observed & Obeyed for the Duration of the Activity

Once the Overview of Traffic Law & Activity Expectations have Been Imparted:
- Basic Operation of the E-Bike Controls will be Explained & Demonstrated
- Instructions About How & Where to Lock the Bike in the City and in the Shop Upon Return of the Rental
- Each Rider will be Fit to Their Bike
- Time is Given for Participants to Ask Company Staff for Further Explanation Regarding the Activity that May Need Further Clarification

Last Items Before Departure, Company Staff Will:
1. Establish the Rental Return Time and Relay that Time to All Participants
2. Verbally Impart the Door Code Needed for Office Re-Entry & Rental Returns

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What to Bring: # Be Sure Not to Forget

• Cash & Card
• ID
• Sunscreen
• A Hat
• Sunglasses
• Medication

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Clothing

• Dress Appropriately for the Weather Conditions
• Close-Toed Shoes are Advised
• Flip Flops, Open-Toed, High Heels & Similar Footwear are Not Recommended

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Special Requirements: - Participants Must Be 12+ Years of Age and at Least 5' Tall to Participate on any Pedal Bike Activity

• Participants Ages 12-18 Must Be Accompanied by a Parent or Legal Guardian and Must Have a Digital Waiver Completed by Parent or Legal Guardian

• Helmets are options and available Free of Charge

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Restrictions: # All Participants Must

• Be in Good Health
• Be Able to Demonstrate to Company Staff the Ability to Safely Operate the Vehicle and Associated Equipment Prior to Departure
• Be of Sound Mind with the Ability to Make Decisions Considered Normal By Societal Norms
• Utilize Safety Equipment when Present on the Vehicle or Directed by Company Staff

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Mobile Phones & Digital Communication Devices

While the Vehicle is in Motion, Do Not Use Any Digital Communication Device For:
- Calls
- Texts
- Live Video Streams
- Entertainment
- et al.

Interacting with Anything that is Not Pertinent to Safe Operation of the Vehicle Can Pose Significant Safety Risk to You & Others and is Prohibited by Company Policy.

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Refusal to Follow Guide's Directives:

• Tours: Any tour participant who does not listen to the tour guide's verbal instructions or directives, or is deemed by the Guide as a risk to themselves or others will be considered to be in violation of Company policy and subject to disqualification and immediate removal from the activity

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• The Undersigned understands that the Company does not carry health, medical, liability, property, or any other insurance coverage for the Undersigned

• The Undersigned is expected to personally cover all costs arising out of injury to any person or damage to any property, including property of the Company

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Bicycle Riding Ability & Refusal to Participate

• Please ensure that you and all members of your party can safely and confidently ride a Bike before arriving for your bike tour or bike rental

• If any rider does not possess sufficient riding skills to safely operate the vehicle, that individual will not be allowed to attend the activity in which case neither a refund nor gift card will be issued.

• Sufficient Skill must be Demonstrated Prior to Activity Departure; Company Staff will Determine if Participant Possesses Sufficient Skill to Participate

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If for any reason a participant refuses participation, cannot participate, or is Deemed 'Unsafe to Participate' by Company Staff- Neither a Refund, Reschedule, Transfer Nor Gift Card Will Be Issued

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Extras: # Additional Items Available For Rent or Purchase

• Bluetooth Speaker (Charging Cable Included): $10

• Smartphone Holder, Handlebar Mounted: $5

• 16.9 oz. Bottled Water: $1

• FreeWheelin' Original Art T-Shirt, Souvenirs of 100% Supreme Crescent City Sweetness: $25

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Disclaimers: # Damage Deposits & Damaged Equipment Charges

Regarding the Losing, Breaking, Damaging, or Theft of Company Equipment: Each Individual Participant is Legally Bound & Liable to Monetarily Compensate the Company for All Loses Associated with the Equipment in Question → No Exceptions will be Made.

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• While in possession of company vehicles and equipment; all costs incurred by Clients (driver and passengers) are the responsibility of the Client Party.

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• Neither the Company nor it's affiliates will accept or be held liable for any costs incurred by or attributed by the Client Party, however defined by a third party claimant, while in possession of Company vehicles and equipment.

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The Undersigned Authorizes the Company to Charge the Credit Card on File for Monies Due, Including Taxes, Without the Undersigned Present for Scenarios Including but Not Limited To:

1. Lost, Damaged and/or Stolen Equipment: Will Result in a Replacement Costs, Labor Costs, Shipping Fees + Any Applicable Tax

2. Replacement Charge for Lost or Damaged Key or Key Fob: $35 to $250 Depending on the Model - Payable Immediately

3. Stolen Equipment Replacement: If Your Vehicle or any Company Equipment that was Lent to You is Stolen, You are Responsible for Replacement Costs, Shipping Costs + Taxes and Labor Costs for Ordering, Assembling, Testing, Numbering, Labeling, Cataloging, etc.

4. Your Account will be Charged No Less than $650 Per Pedal Bike, $1600 per E-Bike, $3000 Per Scooter, and Up to $20,000 Per Unit for Other, More Expensive Vehicles

5. A Refundable Damage Deposit Secured Via Credit Card Transaction is Required for Any & All Rental Equipment Deemed Necessary by Company Staff

6. If the Vehicle is Returned in Good Condition and with No Damage, No Additional Charges will be Incurred and the Damage Deposit Refunded in Full

7. If the Vehicle is Returned with Damage, the Repair Costs will be withheld from the Damage Deposit

8. If the Repair Costs Exceed the Amount of the Damage Deposit, Your Account will be Charged the Balance for Repair and/or Replacement, Labor and Shipping Costs

9. If the Damage is Severe Enough that the Vehicle is Rendered Unusable Until Spare Parts Can be Ordered, Received, Installed, and Tested - and Until Appropriate Maintenance & Safety Inspections can be Performed Enabling the Return the Vehicle to Service

10. The Customer, Due to Their Intended or Unintended Negligence and It’s Resulting Vehicle Damage and Subsequent Consequences, can & will be Held Monetarily Liable for Any and All Lost Rental Revenues and any Other Liabilities Incurred by the Company for the Entire Time Span that the Vehicle is Out of Service

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• Cancellations, Reschedules, Refunds are at the Company's Discretion. Any and all approved cancellations will have a transferable gift card issued

• Cancellation and/or rescheduling requests require a minimum of 48 hours notice -> Do Not Call. All Requests Must Be Sent to the Company Email Address. Reschedule Requests Outside of 48 Hours are Dependent on Availability

• Cancellations and/or Reschedules inside 48 hours are not eligible for refunds or activity rescheduling

• 'No Shows Will Neither Receive a Refund, Reschedule,Transfer, Nor Gift Card

• Late Arrivals (Tours): Once the tour embarks from our starting point on the street corner near the office - Refunds, Reschedules, Transfers, Gifts Cards, etc. Will Not Be Issued.

• Late Arrivals (Rentals): this usually is not an issue unless it's peak season like Jazz Fest, Halloween, et al. or if we have reservations relying on precise pickup & return times. Please inform the shop via email or phone call that you will be late; a Company rep will inform you if your late arrival is going to be problematic

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Any tour participant who does not listen to the tour guide's instructions, violates Company policy, or is deemed a risk to themselves or others will be disallowed from continuing the tour.

• The Participant Will Be Responsible for Any Incurred Costs Including Transportation Costs Associated with Transporting Them to Their Destination
• Once Disqualified from the Activity, the Participant Will Be Without the Use of Any Company Vehicles or Equipment
• Neither a Refund, Reschedule, Transfer nor Gift Card Will Be Issued

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Weather Policy

• Please do not contact us about the weather forecast; forecasts are for a general area and not necessarily for your specific location. Meteorologists are more often wrong than they are right.

• FreeWheelin' has been rolling Bike Tours & Rentals for 15+ years - we are really good at determining if the weather is going to present an issue

• In the event of Severe Weather, e.g. a lightning storm, sustained high winds, etc. - Company Staff will contact All Parties via text message, email or phone call One Hour before the scheduled departure time to adjust the departure time or reschedule the activity

• Participants Who Decline Activity Participation Due to Weather Conditions that are Deemed Acceptable by the Company are Not Eligible for a Refund, Reschedule, Transfer, Gift Card

• If the Company Cancels/Reschedules the tour due to severe weather, and your schedule does not allow for a new tour time, you will be offered a transferable gift card or refund

• Bike Tours are Dependent on the Weather Radar. Company Staff Will Make the Determination as to Whether or Not the Tour Will Take Place or Will Need to be Rescheduled

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Bike Rental departures are not allowed while rain is falling. When there is a break in the rain and the weather is determined to be suitable for departure, a Company rep will green light your departure

• If you or your party members decline to participate due to weather conditions deemed acceptable by the Company - Neither a Refund, Reschedule, Transfer, nor Gift Card will be Issued.

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Bike Riding Ability & Refusal to Participate:

• Please Ensure that All Participants Can Safely & Confidently Operate a Bike Prior to Arriving for the Biking Activity

• Sufficient Skill Must be Demonstrated to Company Staff Prior to Departure; Proficiency Will be Determined by a Company representative.

• Participant Who Do Not Possess Sufficient Skills to Safely Operate the Bike Will Not be Allowed to Participate in the Activity in Which Case Neither a Refund, Reschedule, Transfer, nor Gift Card will be Issued.

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Additional Information Regarding Various Company Policies and Answers to Many General Questions can be Located Via the FAQ Page on the Company Website: NewOrleansBikeTour.com
Faqs: * View the Company's FAQ Page for answers to many of the most commonly asked questions - Https://neworleansbiketour.com/terms-faq/