At Fisher’s Off-Road Tours, we understand that plans can change. However, to ensure a smooth experience for all our customers and to maintain the quality of our services, we have implemented the following cancellation policy:

1. Cancellation Timeline:
   Cancellations Made 7+ Days Before the Ride:
Full refund or the option to reschedule your ride without a fee.
   Cancellations Made 2–6 Days Before the Ride:
Rescheduling is allowed without a fee. Refunds will incur a 10% cancellation charge.
   Cancellations Made Less Than 48 Hours Before the Ride:
No refund will be issued. Rescheduling may be offered at our discretion, subject to availability.

2. No-Shows:
   Failure to arrive on time for your scheduled ride will result in forfeiture of the ride and no refund.

3. Weather Policy:
   Rides will proceed rain or shine. However, in the event of severe or unsafe weather conditions, Fisher’s Off-Road Tours reserves the right to reschedule rides for safety reasons. In such cases, customers will be offered the choice to reschedule or receive a full refund. See our Inclement Weather Policy for more information.

4. How to Cancel or Reschedule:
   All cancellations or rescheduling requests must be submitted via phone/email/website and confirmed by our team to be valid.

5. Non-Refundable Fees:
   Gift card purchases are non-refundable but may be transferred to another individual or used toward a future ride.

Thank you for your understanding and your cooperation! These policies help us ensure a seamless experience for everyone while keeping our schedules fair and efficient.
If you have any questions about this policy, feel free to contact us at 615-730-3220.

Inclement Weather Cancellation Policy
At Fisher's Off-Road Tours, safety is our top priority. While we operate rain or shine to ensure our customers have an unforgettable adventure, certain severe weather conditions may require us to modify, reschedule, or cancel rides. Below is our detailed policy regarding inclement weather:

1. Company-Initiated Cancellations:
   If Fisher's Off-Road Tours determine weather conditions (e.g., severe storms, flooding, high winds, or other unsafe conditions) make it unsafe to proceed with a scheduled ride, we reserve the right to cancel or reschedule the ride.
   Customers will be notified as soon as possible via phone/email/text message.
   For company-initiated cancellations, customers will be offered the following options:
   Reschedule: Priority booking for a future date.
   Full Refund: A full refund of the ride price issued promptly.

2. Customer-Initiated Cancellations Due to Weather Concerns:
   Customers may cancel due to inclement weather if Fisher's Off-Road Tours has not officially canceled the ride. In this case, the following terms apply:
   Cancellations Made More Than 24 Hours Before the Ride: Rescheduling is allowed without a fee, or a refund may be issued minus a 10% cancellation fee.
   Cancellations Made Less Than 24 Hours Before the Ride: No refund will be issued. Rescheduling may be allowed at the company's discretion.

3. Ride Proceeding in Mild Weather Conditions:
   Rides will proceed in light rain, cold temperatures, or similar mild weather conditions. Refunds or rescheduling will not be offered for customer cancellations in these circumstances.

4. Non-Refundable Fees:
   Gift card purchases and deposits are non-refundable but may be applied to a rescheduled ride if the weather impacts the original booking.

5. Communication and Updates:
   We monitor weather conditions closely and will make every effort to provide timely updates.
   Customers are encouraged to contact us directly at 615-730-3220 with any questions regarding weather-related concerns.

This policy ensures the safety of our riders and fairness for all customers while allowing flexibility in unpredictable conditions. If you have further questions, please don’t hesitate to reach out at 615-730-3220.