We would like to confirm your reservation - It is a pleasure to serve you. Our goal is to make your vacation one to remember.

Be ready for check-in!

Upon check-in, you will be asked to present the credit card used for payment along with a matching government-issued ID. ⚠️

All participants must sign a waiver before check-in time.** Click the "Sign Waiver" button in the purple box above this message to start signing.

Important Notes:

Cancellation Policy

• Customers WILL NOT receive a refund for cancellation or changes to their purchase within 48 hours of the tour/activity unless Trip Protection was purchased. By checking this box, I understand travel delays, missed flights or taxis, etc doesn’t entitle me to a refund.

• Groups of 10 or more must cancel 14 DAYS PRIOR ** to their tour date unless Trip Protection was purchased. If groups of this size need to cancel after this time refunds will not be given. This is due to our limited spaces.
  If you call or decide on the same day or 48hrs within your reservation date to reschedule, there will be an incur of $20 per person for a last minute reschedule fee. THIS CAN APPLY ONLY IF DONE AT LEAST 4 HOURS BEFORE TOUR*-

Arrival

• Please ARRIVE 15 MINUTES PRIOR to your tour check in time. This is to prevent any type of delays or late arrivals. Please take into consideration that traffic is very heavy if driving from San Juan to Fajardo. Once we begin the tour we will continue and depart regardless.

• All participants must be physically fit to kayak. Tours do not a have a personal guides!! Tours will have from 2 to 4 guides per trip depending on amount of guest. Guides are there to assist but they can not do the work for you. If you are unable to do the tours or for any reason or you ask to be brought back we will NOT Issue refunds.

• Transportation is NOT included. You can arrange transportation through our recommended shuttle services: Shawn Taxi service (787-513-7685) , Mike Rivera (2-12 people) at 787-649-6139 or Jireh Trans. (787-361-9741) Please let them know your tour time and be sure to meet them at your arranged time.

• Be prepared to get wet from the waist down once in the kayak

• Be prepared to kayak through mangrove forest AT NIGHT IN THE DARK!!

• Please keep in mind we are NOT THE ONLY COMPANY working in this area

• THIS IS AN ECO TOUR WE GO OUT RAIN OR SHINE !!

Restrictions/Regulations:

• NO intoxicated guest are allowed
• Pregnant women, people with heart, back, neck, wrist, arm problems or ANY medical
  condition are NOT allowed to participate
• Minimum age is 5 years old
• Weight limits: 450 lbs per double kayak, 225-250 lbs per person
• All participants must be physically fit to kayak. Guides are there to assist, they can not do
  the work for you

• We are not responsable for lost items

• We do NOT accept guest cancelations because of weather
  ONLY ECO ADVENTURES CAN CANCEL A TOUR DUE TO WEATHER CONDITIONS

Any guest not following Restriction/Regulations will not be entitled to a refund.

Suggested attire:

• Swimsuit or boardshorts
• Water shoes or sandals / flip-flops
• Clothing that can get wet
• Please bring a towel and insect repellent

About the Bioluminescent Bay:

• Our bioluminescent bay is very delicate as it depends on the ecosystem that surrounds it. Due to climate changes the bioluminescent bay can reduce its fluorescent lights. This means that it will not always glow at a full 100%. This all depends on natural or human causes that can affect the organisms. Our company is not responsible for these changes as we do our best to provide a unique experience for all who visit the island, specifically the bioluminescent bay. Mangrove plants can drop up to one kilogram of organic matter (seeds and leaves etc.)

-ODOR -As mangroves drop their seeds, bacteria help to breakdown the organic matter producing a sulphur reaction. This reaction creates sulphide gas which is known as the rotten-egg smell. If there are any questions about the conditions of the bio bay please contact our office.