Restrictions

Any reserved guests who do not meet the requirements on the day of the excursion will not be allowed to participate. There are no refunds or credits due to not complying with the safety restrictions shared on the website, booking site, waivers and in this confirmation.

⚠️Maximum Weight Limit: 240 pounds per person • up to 425 pounds per 2-person kayak • No participants can weigh above 240 pounds regardless of the total weight meeting 425 pounds. For Safety, a scale will be used during check-in.
⚠️Minimum Age: 6 years old • Participants Ages 6-13 must be accompanied by an adult on the same kayak • Participants Ages 14-17 must have an adult participating on the tour.
⚠️The following guests cannot participate:
• Pregnant women
• Guests with recent surgeries
• Guests with neck, back, arm or leg problems or casts
• Guests who have epilepsy, heart conditions and/or dizziness
⚠️Other important notes:
• This is not wheelchair accessible.
We cannot accommodate 3 participants in one kayak.
• Odd numbers may be merged with another person during the tour.
• All guests must be able to effectively communicate verbally in English or Spanish.
• Guests that show signs of intoxication by Drugs or Alcohol will not be allowed to participate.
• Participants must be comfortable with dark environments. Not recommended for guests who are prone to panic.
• You are responsible for sharing the information throughout this email with the rest of your group and for notifying us ahead of time with any concerns about your health or physical condition for the excursion.
PLEASE USE DIRECTION LINKS INSIDE THE CONFIRMATION EMAIL Gmail preview addresses maybe incorrect, especially when viewing from a cell phone.

Notify Ahead of Time

If a child from 6 - 12 years old is participating call us at (787)245-4545

Questions or details about a medical condition of a participant, feel welcome to call us at (787)245-4545 or info@kayakingpuertorico.com

What to Wear & Bring

• Cell phone (in the event that we need to contact you or you need to contact us prior to the excursion)
• Comfortable clothes that can get wet (we recommend a bathing suit or active wear)
• Shoes that can get wet/dirty (we recommend water shoes)
• Towel and change of clothes for after the excursion
• Cash for gratuities
• DO NOT BRING ANY VALUABLES OR ITEMS THAT CANNOT GET WET – lost items are very hard to find in the water at night, and anything you take with you will get wet!

Kayaking Lesson

Click on the video below to learn Kayaking 101

Participation Minimum

This excursion requires a minimum of at least six guests requesting in order to provide the tour. In the event this minimum is not met, we will call one or two days prior to the excursion to go over alternative options (i.e. reschedule for a different date or time that has the minimum requirement, payment options for a private excursion, or cancel without penalty).

Cancellation Policy

STANDARD POLICY
We have a 48-hour cancellation policy for all of our excursions. Up until 48 hours before check-in time, you may change your reservation or cancel it for a full refund. Cancellations made in less than 48 hours before check-in time, late arrivals, and “no-shows” will maintain a full charge. All cancellations must be made directly with Kayaking Puerto Rico by telephone or email.

This policy applies to cruise ship passengers and guests flying into Puerto Rico.

GROUPS OF 10 OR MORE GUESTS
Groups of 10 or more guests must cancel at least 2 weeks before the date of the excursion to receive a full refund. Cancellations of groups made in less than 2 weeks before the excursion date will maintain a full charge on any spaces we are unable to resell. Guests who are no-shows or late arrivals will receive the full charge.

WEATHER CANCELLATIONS
Rain is very common in the Tropical region our tours take place in. These tours are rain or shine! That being said, the KPR Operations Team makes the decision to cancel a tour due to weather if necessary for safety reasons. Please do not make the mistake of deciding not to attend due to weather as you will still be charged if the excursion goes out. If you ever have a question about the weather conditions, please call us before making a decision.

In the case of a canceled tour, we will notify you as soon as possible with alternatives such as rescheduling to another date, booking another tour, or full refund.

Due to the sometimes unpredictable weather in the Caribbean, cancellations may be done the same day on-site.

FINAL NOTE
It is very important that you read over our excursion restrictions including: participant weight, health and age restrictions. Same-day or on-the-spot cancellations due to not reading over these important restrictions will receive a full charge.

Due to the unique nature and small size of our groups, we are forced to remain firm about our cancellation policy. Consider that on a given day you have an excursion with us, we are there, onsite, waiting and ready to serve you. Regardless of the cancellation reason, our time and fixed costs are already invested; we may even have turned down other customers by holding your space. Thank you for understanding!