**Cancellation, No-Show, and Weather Policy

**Adventures by True North AK

**General Cancellation Policy
Standard Cancellations (More than 1 Day in Advance) The day is defined as 5 PM the day before a trip.
Cancellations made more than one day before the scheduled start time are eligible for a full refund minus any credit card processing fees incurred by our company. including both company and affiliate payments.

Late Cancellations (Within 1 Day of Start Time, After 5 PM the day before)
Cancellations made within one day of the activity start time are not eligible for a refund.

To cancel, call us at (907) 691-8909 between 9:00 AM and 5:00 PM. Cancellations are not accepted via email, text, or voicemail.

**No-Show Policy
We operate on a strict schedule to ensure a smooth experience for all guests. If you are more than 15 minutes late to the designated meeting location without prior notice, you will be considered a no-show, and no refund will be issued.

Additionally, if you choose not to participate in the trip at the time of departure—for any reason other than a safety concern determined by our staff—you will also be considered a no-show, and no refund will be issued.

Please plan accordingly and allow adequate travel time to arrive on schedule.

**Weather-Related Modifications and Cancellations
Your safety—and the safety of our guides—is our highest priority. Because our trips occur in outdoor environments, weather conditions can change rapidly and may affect the safety or structure of your experience.

We reserve the right to modify, postpone, or cancel any trip due to adverse weather or environmental conditions. Modifications may include adjustments to the route, activity, timing, or trip duration to maintain safety and quality.

Adverse weather may include, but is not limited to:

High winds
Heavy fog
Flooding
Thunderstorms
Extreme cold
Whiteout or low-visibility conditions
If we determine that a trip cannot proceed safely—even with modifications—we will work with you to reschedule or issue a full refund.
We will call you within an hour of the start time if weather is forcing us to change venue, activity or cancel all togeather.

Participant Fitness & Mobility Policy

For the safety and enjoyment of all guests, our guided trips require a minimum level of physical fitness and mobility. If a guide determines that a participant is unable to safely keep pace with the group due to skill, fitness, or mobility limitations, the participant may be turned back at the guide’s discretion. For guided Kayaking and stand-up paddleboard trips, we follow the American Canoe Association's Essential Eligibility Standards to determine if someone can participate in all water-based activities. Your guide will determine if you can safely participate. For more information on these standards, please refer to https://americancanoe.org/eec/

We strive to place guests on appropriate trips and avoid these situations, so please contact us with any concerns before booking. We strongly encourage all participants to review trip difficulty ratings and physical requirements before booking. If you have any questions about your ability to participate, please contact us in advance — we’re happy to help you choose an appropriate adventure.
Please note: No refunds will be issued if a guide turns you back.