Customers can cancel for a full refund within 48 hours of making the booking (unless the booking is made with less than 7 days to the appointment time in which case no refunds can be given, only moving the appointment). Outside of this, customers can move the appointment to another available time slot as long as at least 72 hours notice is given prior to the appointment time. No changes can be made within 72 hours of the appointment time. No shows will not be given refunds and we cannot wait for late arrivals (arrival time is 30 minutes prior to the ride departure time) so any customers who arrive too late will also not be given refunds. We will still continue the activity even in inclement weather. We will refund customers if we have to cancel the ride for any reason (dangerous or extreme weather or horse injury/sickness).