Restrictions

Any reserved guests who do not meet the requirements on the day of the excursion will not be allowed to participate. There are no refunds or credits due to not complying with the safety restrictions shared on the website, booking site, waivers and in this confirmation.

⚠️ Maximum Weight Limit: 300 lbs per one person • up to 650 lbs combined per boat
⚠️ Minimum Age: 6 years old • Participants Ages 6-17 must be accompanied by an adult on the same boat.
⚠️ The following guests cannot participate:
- Guests who are pregnant
- Guests with recent surgeries or injuries
- Guests with neck, back, arm or leg problems or casts.
- Guests who have epilepsy, heart conditions and/or dizziness, fainting, or losing consciousness.

Notify Ahead of Time

If a child from 6 - 12 years old is participating call us at (787)245-4545

Questions or details about a medical condition of a participant, feel welcome to call us at (787)245-4545 or info@kayakingpuertorico.com

⚠️ Important Disclaimers:

• This is not wheelchair accessible.
• Only guests 18 years and older who know how to drive a car can captain the mini boat.
• We cannot exceed 3 participants per boat. Combined weight of all participants cannot exceed the established limit.
• All guests must be able to effectively communicate verbally in English or Spanish.
• Guests that show signs of intoxication by Drugs or Alcohol will not be allowed to participate.
• PLEASE USE DIRECTION LINKS INSIDE THE CONFIRMATION EMAIL Gmail preview addresses maybe incorrect, especially when viewing from a cell phone.

You are responsible for sharing the information throughout this email with the rest of your group and for notifying us ahead of time with any concerns about your health or physical condition for the excursion.

How to Prepare:

What to Bring for Before or After the Tour:

• Cell phone (for communication prior to the excursion)
• Cash for gratuities
• Towel and change of clothes for after the excursion
• NOTE: Restrooms and Showers are available at the marina before and after the excursion.

What to Bring onto the Boat:

• A reusable cup or bottle. In an effort to produce less waste, each Mini Boat will include an insulated can with distilled water.
• If you would like to take your cell phone or a camera on the excursion, make sure it is waterproof or in a pouch with a strap.
• DO NOT BRING ANY VALUABLES OR ITEMS THAT CANNOT GET WET – lost items are very hard to find in the water, and anything you take with you will get wet!
• Please note: we provide snorkeling gear, however some sizes, face shapes or features (such as facial hair) may still allow openings for water. You are welcome to bring your own snorkeling gear if you wish.

What to Wear:

• Bathing suit (already have on)
• Protection from the sun - hat, sunglasses, long sleeve shirt or rash guard, biodegradable sunblock, etc.
• Shoes that can get wet (flip flops or water shoes are fine)
• Contacts instead of glasses if possible (snorkel mask won't work with glasses). If you wear glasses, consider straps that keep them in place to avoid losing them.

Participation Minimum

This excursion requires a minimum of 2 boats to provide the tour. In the event this minimum is not met, we will call one or two days prior to the excursion to go over alternative options (i.e. reschedule for a different date or time that has the minimum requirement, payment options for a private excursion, or cancel without penalty).

Cancellation Policy

STANDARD POLICY*

We have a 48-hour cancellation policy for all of our excursions. Up until 48 hours before check-in time, you may change your reservation or cancel it for a full refund. Cancellations made in less than 48 hours before check-in time, late arrivals, and “no-shows” will maintain a full charge. All cancellations must be made directly with Kayaking Puerto Rico by telephone or email. If you booked through a Third Party (TripAdvisor, Viator, Expedia, Get Your Guide, Airbnb, etc.) you should contact them to ensure your reservation is properly changed or canceled.

This policy also applies to cruise ship passengers and guests flying into Puerto Rico. Plan your schedule accordingly to avoid any potential for missing the start time.

*GROUPS OF 10 OR MORE GUESTS

Groups of 10 or more guests must cancel at least 2 weeks prior to the date of the excursion in order to receive a full refund. Cancellations of groups made in less than 2 weeks prior to the excursion date will maintain a full charge on any spaces we are unable to resell. Guests that are no-shows or late arrivals will receive the full charge.

WEATHER CANCELLATIONS

Rain is very common in the Tropical region our tours take place in. These tours are rain-or-shine! That being said, KPR Operations Team makes the decision to cancel a tour due to weather if necessary for safety reasons. Please do not make the mistake of deciding not to attend due to weather as you will still be charged if the excursion goes out. If you ever have a question about the weather conditions, please call us before making a decision.

In the case of a canceled tour we will notify you as soon as possible with alternatives such as rescheduling to another date, booking another tour, or full refund.

Due to the sometimes unpredictable weather in the Caribbean, cancellations may be done the same day on site.

FINAL AGREEMENT

We will not provide refunds for any failure to adhere to the restrictions and policies here contained. This includes but is not limited to: participant age, weight, health and physical restrictions, cancellations/reschedules past the cancellation policy window, late arrivals or no-shows.

Due to the unique nature and small size of our groups, we are forced to remain firm about our cancellation policy. Regardless of the cancellation reason, our time and fixed costs are already invested; we may even have turned down other customers by holding your space. Thank you for understanding!