CANCELLATION POLICY
This payment is non-refundable if your cancellation is less than 30 days from the trip date. The only exception is if your trip is canceled by the Captain due to bad weather or unforeseen boat problems. This cancellation is made at the dock on the day of the trip, only at the Captain’s discretion. All other cancellations will forfeit 20% of the total trip cost.

Our booking policy is to meet at the boat at the agreed time and place on the day of the trip. If the fishing trip is canceled by the Captain due to bad weather, we will try to re-book your fishing trip for a better day if your schedule allows, otherwise we will cheerfully refund your trip total.

Cancellations by customers with less than a 48-hour phone call notice and no-shows at the dock on the day of the fishing trip will be charged the full amount to their credit card the charter slot they have reserved. When you reserve a fishing trip, we do not book anyone else for that time slot.

WEATHER POLICY
FishMonster & IslandJane Charters will not depart in unsafe weather conditions. Weather can be a factor throughout the year and can change very quickly. Your safety is and always will be our first priority!

The Captain has final say on whether or not a trip will be canceled. If the Captain deems the weather conditions to be unsafe, you will be given the option of rescheduling if available or be issued a full refund.

In the event that conditions are safe but rougher than normal, the Captain will advise you prior to departure if they feel you would be better suited to go out on a calmer day and offer you either a refund or alternate day. Should you choose to go out still and become sick or wish to cut your trip short, you will not be issued a refund or rebook.

We will attempt to contact you as soon as we know there will be a canceled trip - sometimes that is the day before and sometimes it is not until you get here. Weather is a very unpredictable thing! On rare occasions, trips have returned to the dock in the case of adverse conditions. Canceled trips have the option of rescheduling or a refund.

We go to great effort to ensure not only your safety but that you will have a high-quality experience. We will attempt to contact you by all means that you have been made available to us (phone, text and email) to inform you if adverse weather conditions could be a factor affecting the quality or cancellation of your trip. In rare cases, we have canceled trips even after we have left the dock. In the event that we do not feel we can provide a quality, safe experience, we will cancel and issue you a full refund.

Note to out of area passengers and those making the drive down the Keys:

We strongly encourage you to contact us and read your emails before making the drive to Key West. We try to advise all of our guests, but it is often the case with international travelers or those arriving from out of town or on a cruise ship that we have no way of contacting you. You may arrive at our dock to find that your trip has been canceled. If your trip is canceled, we are not responsible for your travel cost, parking fees or any other expense associated with your trip. If the forecast is calling for a tropical storm, we will cancel all trips, so please call and verify before making the drive.

Thanks again,
FishMonster & IslandJane Charters