Cancellation Policy

Requests made via phone or email before the reservation start time with:

• More than a 72-hour notice will be issued a 90% refund
• At least a 72-hour notice, but more than a 48-hour notice will be issued a 50% refund
• Less than a 48-hour notice are NOT eligible for any refund.

Rescheduling Policy

- Reservations are allowed a 1 time complimentary reschedule if the customer lets us know at least 24 hours in advance with a set date 
- Requests that bring notice less than 24 hours in advance will incur a $100 rescheduling fee to re-book
- Further re-scheduled appointments will require an additional $100 rescheduling fee per reschedule
- If a customer calls to reschedule their tour, but does not have a set date, we are able to place the tour on hold for a period of 1 year from the date of the original reservation
    - In this event, the complimentary reschedule is forfeited, and the customer must pay a $100 rescheduling fee once a set date is made
    - the customer must re-book their tour within the year from the date of the original tour purchase.
    - If the customer is rebooking 3+ months (90 days+) after their original reservation, the customer is required to pay the difference in activity price should our prices increase
- If the activity purchased is on a promotional sale, the rescheduled appointment must be made for a date and time within the promotional period for that activity
    - Should the customer want to reschedule for a date outside the promotional period, the customer will be required to pay the difference towards the standard activity rate
- All rescheduling fees will be taken over the phone at the time of booking
-  Any cancellation requests after a complimentary re-schedule will be issued a refund minus a 50%

Any no-call or no-show will result in a total tour price being charged.

Weather Limitations & Aircraft Maintenance Policy

- Our pilots are constantly monitoring the weather. If it appears that the weather may impact your ability to fly, we will give you a call on the day of the tour to discuss rescheduling or possible route changes. We will do our best to update you on any changes. 
- Tour routes may vary due to weather and FAA restrictions. In the case that a tour route needs to be altered due to adverse weather or FAA restrictions, customers will be informed with as much notice as possible as well as given the option for a complimentary reschedule. 
- Customers will not be held liable for circumstances that may affect their flight, such as adverse weather, TFRs, or unforeseen aircraft maintenance. Flights will be rebooked or refunded at no additional charge.

Flight Etiquette

- We ask all customers to please understand that though your flight is meant to be fun and exciting, safety is always Anthelion Helicopters' first priority
- For this reason, we do not allow: 
    - Drunk and/or High Customers
    - screaming, yelling, and/or arguing in the helicopter
    - Removing seatbelts, or attempting to stand, or sticking hands and feet out of the helicopter during the tour
    - Speaking over the Pilot 
- Should the customers arrive inebriated, they will NOT be allowed to fly. We will NOT provide a refund should you choose to cancel, but you may pay $100 to rebook your tour to another date
- Please know that should the pilot feel that the flight has become unsafe due to customer conditions, the pilot has the right to end the tour early. In this event, we will not be able to provide any refunds or accommodations for the shortened flight.

Weight Limitation Policy

- Customers who are over the weight limit upon a weight verification on arrival will NOT be allowed to fly and will NOT be eligible for a refund. 
    -  Please verify that each passenger's weight is within the aircraft's limitations **BEFORE** booking. 
    - Accurate weights must be listed at the time of booking. 
    - Weight verification will be required upon arrival. 
    - There will be no refunds for scheduled flight cancellations due to passengers' weight exceeding the aircraft's maximum allowable limit. This applies to individual and combined group weights. 
- R44 Demo/Tour/Aerial Photography Passengers:** Individuals weighing 300 lbs/136 kg or more will not be permitted to fly as per the aircraft's limitations. Also, groups of up to 3 passengers whose combined weight is 580 lbs/263 kg or more will not be permitted to fly.

R22 Demo/Aerial Photography Passengers:** Individuals weighing 220 lbs/99 kg or more are not permitted to fly as per the aircraft's limitations.